You can track it using the link in your shipping confirmation email. If you can’t find your confirmation email, check your spam/junk folder just in case!

Still need help? Email our Customer Support Team at care@luxeycup.com and we’ll find out for you.

If your order hasn’t been shipped yet, we can update your address! Just email us at care@luxeycup.com with your order number and the correct address. If your order has already shipped, we recommend contacting the courier company to see if they can redirect your package.

Yes! We want you to love your Luxey, so if something isn’t quite right, check out our return/exchange policy. If you need assistance, email us at care@luxeycup.com, and we’ll be happy to help!

We hate when this happens, but we’ll get it sorted! Please send an email to care@luxeycup.com with your order number and a photo of the damage so we can send a replacement ASAP.

Your confirmation email is sent automatically after purchase. If you don’t see it, check your spam/junk folder just in case. If it’s not there, you may have entered your email incorrectly—reach out to us at care@luxeycup.com and we’ll resend it to the right place.