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    If I break my cup do you replace it for free? 
    What are the most popular colours? 
    Taken from the statistics on our online store, Peachy, Mint and Pink are the colours most commonly added to people's shopping carts. 

    Are there any not so popular colours?
    Currently, we're not seeing any colours that are not being purchased or raved about.

    What are the dimensions of the Cups?
    The miniLUX Cup is approximately 90 mm high and 70 mm wide.
    The littleLUX Cup is approximately 114 mm high and 70 mm wide.
    The Original Cup is approximately 120 mm high and 70 mm wide.
    The Smoothie Cup is approximately 250 mm high and 70 mm wide.

    Will all the cups fit into my car cup holder?
    Yes. The universal car cup holder size is approximately 70 mm in diameter. We designed our cups to fit into MOST, if not all, car cup holders. 
    What are the cups made from? 
    The cups are made from Borosilicate Glass and Silicone Rubber. 

    What's so good about Borosilicate Glass?
    Borosilicate Glass is said to be stronger and lighter than ordinary glass. It is resistant to temperature changes. It is a very strong glass composition that will not cloud or stain from use. It is most definitely dishwasher safe.

    That said, Borosilicate Glass is still glass and it will break if dropped or handled incorrectly. So take care!

    What's good about Silicone Rubber?
    The silicone rubber used for the Luxey Cup offers a beautiful ergonomic feel, non-slip grip and cool touch coating. The silicone rubber pieces of the cup are again, fully dishwasher safe.

    Where are the cups manufactured?
    Our products are manufactured in China. We work with Chinese factories that meet and operate under the same social responsibility guidelines as our ethics.

    We choose to work with Chinese companies as they produce high-quality products in a timely manner which are very reasonably priced. In turn, we are able to offer YOU our incredible earth-saving products at an affordable price so we all can make a greater impact. 

    So, what about plastic? 
    We designed all our products to not contain any plastic.

    Do the lids seal completely?
    No. None of our lids seal completely. The small mouth pieces are always open. We designed our cups to be enjoyed on the go.

    I hate when the lid comes off my current cup. Do Luxey lids stay on? 
    Yes and this is why. We engineered a 'reverse-force' lid and what that means is the way the glass is shaped and then paired with the design of the lid it makes the lid incredibly secure and will not pop off. The lid will need to be pried off with some pressure to be removed. 

    The Luxey Lid;
    • does NOT have screw threads or grooves that are hard to reach or clean
    • is ONE simple component
    • is simple to use, to put on and take off
    • is incredibly easy to clean
    • has a beautiful mouthfeel
    Will my lid stain? With Lipstick or makeup? 
    Makeup and lipstick will show up very evidently on the mouthpiece of the cup, especially on the lighter colours. These marks are easily and completely removed if due care is taken to clean thoroughly after each use. In our home we either use fresh lemon juice, lemon essential oil or rubbing alcohol on a clean cloth to wipe away any marks. 

    If you do wear makeup, especially lipstick, we encourage you to be mindful of removing any marks from your cup often and thoroughly. 

    Do you replace stained lids?
    No, but you can buy them separately here.

    Can I mix and match the colour of the lid and base?
    We sell the cups as a full-colour set (both lid and base are the same colour). You can however buy lids and bases separately on our Accessories page. Here you can mix and match as you please.

    Can I order extra lids or bases (apart from what is included with the cup?)
    Yes. Just see our Accessories page to see the additional parts you can buy.

    Are the Mini/Little/Original silicone pieces the same?
    Yes. The silicone pieces for the miniLUX, littleLUX and Original Cups are the same and can be interchanged with all three glass pieces. 
    Does the Mini/Little/Original Cup Lid fit the Smoothie Cup?
    No. But it does fit, it just looks funny, like pants that are too short! 

    Does the Mini/Little/Original Cup Base fit the Smoothie Cup? 
    No. But it does fit, it just looks funny, like pants that are too short! 
    What are the dimensions of the Smoothie Straw?
    The stainless steel straw is 250 mm high and 11 mm in diameter. We designed it this way for thicker drinks and bubble tea pearls. 
    Are there different sized/styles of the straws available? 
    Not at this time. 

    How do you clean the cups? 
    Both cups are completely dishwasher safe. They are easy to clean with no need to remove the silicone base, and we suggest leaving the lids the correct way, no need to reverse.

    What about cleaning the Smoothie Cup, it's really tall!?
    We suggest you pick up a bottle brush cleaner to clean all the way to the bottom of our cup.  Any bottle brush cleaner will do fine!

    Can you put the cups in the microwave? 
    While we don't encourage the use of microwaves for health reasons however you can put your cup in the microwave without the steel straw.

    Is there a Dribble/Carry Bag included in every cup? 
    For the Smoothie Cup and Original Cup, yes. For the miniLUX and littleLUX, no.
    However you can buy it separately from the Accessories collection.

    What is the Dribble/Carry Bag made from?
    It is a dual-walled, cotton fabric bag and it's designed to absorb the last dribble. This bag does not have a plastic inner to make it waterproof. 

    But won't the bag get stained?
    Yes. It's designed specifically to carry your cup and absorb the last dribble of your coffee/beverage. Over time this will cause staining if not washed or treated properly. We designed this bag for this reason and we hope to see lots of stains on your Dribble Bags and not in your handbags! 

    Is the bag machine washable? 
    Hell yeah sister!

    What other accessories can I buy?
    • Additional Luxey Straw with a straw cleaner (included in Smoothie Cup)
    • Additional Dribble/Carry Bag
    • Bottle/Cup Brush Cleaner (Coming soon)
    • Additional Glass Cups
    • Additional Lids
    • Additional Bases
    Is the packaging recyclable?
    Yes, our packaging is recyclable. We encourage you to reuse the box for storage however you can simply recycle your box where you would normally recycle cardboard.

    Do you accept returns? 
    We only accept returns on damaged or defective items. We simply do not return for change of mind. 

    Do you accept returns for a refund?
    No. If you did receive a damaged item it will be replaced with a new item.

    Where can I buy a Luxey cup? 
    You can purchase your cups here online or at one of our stockists. Please see our stockists page for a directory. 

    What happens if I lose a part of my cup?
    No problem, you can purchase separate parts here on the website.

    I am interested in becoming a Retailer?
    Great. You'll need to fill out the Wholesale Application on the wholesale page.

    Can you ship my order internationally?
    Yes, we ship internationally. See our Shipping FAQ for more information.

    Is Express delivery available?
    No, We use courier services for our deliveries. Generally they can take anywhere from 1-3 days which we feel is an express service.

    If I'm not home at the requested time of delivery time what happens?

    For parcels under 500g (ie. 1 miniLUX or 1 littleLUX or 1 Original Cup) the courier driver will leave your package in a safe space if you are not home. 

    For parcels over 500g (ie. 1 Smoothie Cup or 2 Original Cups) the courier will leave a delivery slip will be left at your delivery address from which you can make further arrangements.

    Are there alternative payment options?
    You can pay via PayPal, Afterpay as well as credit cards such as VisaCard, MasterCard and American Express.

    I broke the glass. Do you replace for free?
    Unfortunately, there is no warranty on the breakage to any of our glass items. However, you can purchase just the glass on our website, as an accessory. 

    Where can I find additional cup care information?
    For more Information on how to care for your cup see our product care page.