At Luxey Cup, your happiness is at the heart of everything we do. We know our reusable cups aren’t just another purchase — they’re a feel-good step toward a more sustainable, stylish daily ritual. That’s why we back our products with our Happiness Guarantee.

Cups Broken in Transit? We've Got You
If your parcel arrives and your glass is broken, don’t stress. We’ll replace it.
As part of our sustainability mission, we ask you to keep the silicone parts (if undamaged) — silicone lasts forever when treated with love.
Just send us photos of the damage within 24 hours of delivery.

7-Day Glass Coverage Stuff happens — we get it. If your glass breaks within 7 days of delivery, we’ll replace it. No hassle, just good vibes.

30-Day Glass Replacement
Break your cup within 30 days? We’ll still sort you out. Just cover a $15 shipping fee, and we’ll send you a replacement. It’s a good-will gesture because we genuinely care.

Zero Leak Promise
Our patented Revere-Force™ Lid Seal is a game-changer. If your cup leaks from between the lid and the glass, we’ll replace the part that’s causing the issue.
(Please note: the mouthpiece and breathe-hole are open by design, so spills from there don’t count as leaks.)

Easy Returns
Not what you expected? No worries. Return your unused, undamaged cup within 7 days for a refund. Just reach out to our Customer Happiness Team.

Fast Refunds
Once your cup is returned and inspected, we’ll process your refund within 7 days.
Return shipping is covered by you if it’s a change of mind, but on us if the cup arrives damaged.

Need an Exchange?
Picked the wrong colour or size? We’ve got you. Contact us within 30 days and we’ll help you swap it out.


The Fine Print (aka Common Sense)
Our guarantee doesn’t cover damage from misuse, drops, accidents, or exposure to extreme elements. Proof of purchase is required for all claims.


Need Help?
Our Customer Happiness Team is just a message away. Email, call, or use our online form — we’re here to make sure your Luxey experience is smooth, satisfying, and full of joy.


Your Feedback = Our Fuel
Tell us what you love (or what we can do better). Your feedback helps us grow and serve our community with even more heart.