Terms of Service
Terms of Service – Luxey Cup
Effective Date: March 2025
Welcome to Luxey Cup! By visiting our website, placing an order, or interacting with us, you’re agreeing to the following Terms of Service. We’ve kept things simple, transparent, and easy to understand—just the way we like it.
1. Overview
This website is operated by Luxey Cup. Throughout the site, the terms “we”, “us”, and “our” refer to Luxey Cup. By using our site or purchasing from us, you agree to be bound by these Terms of Service, including any policies referenced here.
If you don’t agree with any part of these terms, we kindly ask that you refrain from using our site.
2. Products & PricingÂ
We do our best to ensure all product descriptions, prices, and images are accurate and up to date. However, we may occasionally make mistakes (we're only human!). We reserve the right to correct any errors or update information without prior notice.
All prices are listed in **[insert currency, e.g. AUD]** unless otherwise stated.
3. Orders & Payments
Once your order is placed, you’ll receive an order confirmation via email. Payment is processed securely through third-party platforms (like Shopify Payments or PayPal), and we don’t store your payment details.
We reserve the right to cancel or refuse any order for any reason (e.g., suspected fraud, incorrect pricing, or stock issues).
4. Shipping & Delivery
Shipping times and options are outlined on our **Shipping Info page**. Once your order leaves our hands, it's in the care of our delivery partners. We’re happy to help if there are any issues—just email us at **care@luxeycup.com**.
5. Returns & RefundsÂ
Please refer to our **Returns Policy** for details about change-of-mind returns, exchanges, and faulty items. We're all about making things right if something's gone wrong.
6. Intellectual Property
All content on our website—including text, images, designs, logos, and our patented lid technology—is the property of Luxey Cup and protected by intellectual property laws. Please don’t use our content without permission.
7. Personal Information
Your submission of personal information through the site is governed by our **Privacy Policy**. We take your privacy seriously and are committed to keeping your data safe and secure.
8. User Conduct
We expect kindness, honesty, and respect. You agree not to use our site for any illegal, harmful, or offensive activities. We reserve the right to refuse service to anyone who breaches these standards.
9. Changes to Terms
We may update these Terms of Service from time to time. The most current version will always be posted here. By continuing to use the site, you accept any changes.
10. Questions or Concerns?
We’re here to help! If you have any questions about these terms, feel free to contact us:
care@luxeycup.com
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At LUXEY, we believe in designing products that blend innovation, sustainability, and style. Our reusable cups are created with a commitment to quality, functionality, and eco-conscious living—helping people make sustainable choices without compromising on convenience. We pioneered the world’s first 100% plastic-free stainless steel cup, along with our patented Reverse-Force™ leak-proof lid, setting new standards in the industry. Every LUXEY is crafted from premium borosilicate glass, medical food-grade silicone, and 304 stainless steel—always plastic-free and designed to last. With a strong global community, LUXEY has become more than just a reusable cup—it’s a movement towards reducing waste, elevating everyday rituals, and making sustainability effortless.
"We didn’t set out to be good all the time—we set out to be real and honest. To challenge the way we think about sustainability, to break the mold, and to make it fun again. Luxey isn’t about following trends; it’s about creating something different, something better. We stand by our products, push boundaries, and take our incredible community on every step of the journey. Innovation should be exciting, not just expected."
Luxey acknowledges the Traditional Owners of Country throughout Australia and recognise their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.
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