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    Luxey Cup does not cancel orders. Once an order is placed online we can't process a cancelation or a refund for a change of mind.

    Luxey Cup is happy to offer the option to change colours (if the colour is available). This change must be initiated as soon as possible after placing the order by contacting care@luxeycup.com with your order number and the colour change you would like. If we have already processed your order colours can't changed. 

    We do not offer free glass replacements for breakages by fault of customer. 

    If you would like to return your order for any reason you can. The cup must be unused, unwashed and returned in the original packaging with no damage. Please notify us at care@luxeycup.com before sending it back so we are aware for when it arrives to us. Please include in the package your name and order number. Once we receive you order back, with no damage and in original packaging we will process your refund.