Shipping Policy & Information

Shipping Information – Luxey Cup

We're so glad you're here and can't wait to get your Luxey goodies into your hands! Whether you're in Australia or somewhere across the globe, we've made shipping simple, with one flat rate and FREE worldwide shipping when you spend $99 or more.

Here's everything you need to know about getting your Luxey order delivered.

Order Processing & Dispatch Times

We like to get your Luxey goodies on their way as quickly as possible!

Standard Dispatch: Orders are generally dispatched the same day, excluding Sundays.

Peak Sales & Launch Periods: During busy periods, including Black Friday, new collection launches and special promotions, dispatch may take a little longer.

Once your order is on its way, you'll receive a shipping confirmation email with your tracking details.

Please note that dispatch times are estimates and may occasionally be affected by order volumes, public holidays or circumstances outside our control.

Worldwide Shipping Rates

Standard Worldwide Shipping: $10 AUD flat rate.

FREE Worldwide Shipping: On orders of $99 AUD or more.

Our free shipping threshold may change throughout the year during special promotions, sales and limited-time offers.

All shipping rates and free shipping thresholds are calculated in AUD and confirmed at checkout. Free shipping eligibility is based on your order total after discounts, excluding shipping charges.

Estimated Delivery Times

Our estimated delivery timeframe is 7–10 days worldwide, following dispatch.

This applies to both Australian and international orders.

Delivery times are estimates only and may vary depending on your destination, customs processing, local delivery networks and seasonal demand.

During major sales events and peak shopping periods, deliveries may take a little longer than usual.

While we always aim to get your Luxey to you as quickly as possible, we cannot guarantee an exact delivery date.

International Fulfilment

To bring our Luxey goodies to customers around the world, orders are dispatched from our international fulfilment centre in China.

All orders are shipped using our standard international delivery service, with tracking provided once dispatched.

Express and overnight delivery services are not currently available.

Customs, Duties & Import Taxes

We aim to make international shipping as simple as possible!

Luxey uses Delivered Duty Paid (DDP) shipping services where available, meaning applicable import duties and taxes are generally arranged as part of the shipping process.

However, customs regulations, tariffs and import requirements vary between countries and can change without notice.

Depending on your destination and the shipping service available, additional customs duties, taxes or processing fees may apply. Where these charges are not covered by the shipping arrangement and are lawfully payable by the recipient, they may be the customer's responsibility.

We recommend checking your country's customs and import regulations before ordering if you're unsure about potential fees.

Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking link.

Please allow a little time for tracking information to update once your parcel enters the carrier's network.

If you haven't received your tracking email:

• Check your spam or junk folder.

• Make sure your email address was entered correctly at checkout.

• Still can't find it? Email us at care@luxeycup.com and we'll help you out.

Authority to Leave & Signature Requirements

Our standard worldwide shipping service does not offer the option to request signature-on-delivery.

Depending on the local delivery carrier and destination, your parcel may be left in a safe location if nobody is available to receive it.

We recommend choosing a secure delivery address where parcels can be received safely.

If your tracking shows that your parcel has been delivered but you cannot locate it, please contact us so we can help investigate with the shipping provider.

Delivery Addresses & Order Changes

Please double-check your shipping address before placing your order!

As we process orders quickly, we cannot guarantee changes or corrections once an order has been placed.

Customers are responsible for providing accurate and complete delivery information at checkout.

If an order cannot be delivered due to an incorrect or incomplete address supplied by the customer, additional shipping charges may apply for redelivery, where permitted by applicable law.

Lost, Delayed or Damaged Parcels

Sometimes things don't go quite to plan during transit.

If your order is significantly delayed, arrives damaged or appears to be lost, please contact us at care@luxeycup.comwith your order number.

For damaged deliveries, please include photographs of the packaging and affected products where possible.

We'll investigate the issue and work towards an appropriate resolution in accordance with your consumer rights.

Need a Hand?

Have a question about your order or delivery?

Our team is always happy to help!

Email us at care@luxeycup.com with your order number and we'll get back to you as soon as possible.

Nothing in this policy excludes or limits your rights under Australian Consumer Law or any other applicable consumer protection laws.