Firstly, as always, thanks for being so incredible and patient while we navigate our first ever shipment.
We want to, again, apologise profusely for the delay. We strongly acknowledge that we're now WAY past our initial promised delivery date. We acknowledge those who brought Luxey Cups for gifts for special days that have long past and had to buy a second gift. Hell, we say a big massive thank you and sorry to those who handed over their money way back in December!
Everything single one of you, Andy and I see you and we acknowledge you.
We want to say also, THANK YOU. We have over 1000 individual pre-orders now and we can count on ONE hand how many people who have been unkind about the delay. The number is like 4! Only 4!! The rest of you have done nothing but support and encourage us every step of the way.
For those who we've upset, we are very sorry.
We were warned that the manufacturing process is long and slow and tedious and challenging but nothing could have prepped us for this. NOTHING. We certainly didn't start this process with intentions of upsetting anyone, that is for sure.
Here is our current and second last update;
You might remember in our Instagram stories about a week ago we shared the boxes being made BY HAND! This was not a highlight for us. When Andy was in China back in January, he spent many days working with the Box Factory Owner ensuring the box we chose would fit in their box making machine. We even worked with our packaging designer back in Australia at crazy hours of the night editing the box so it would definitely fit in their machine.
The factory was so confident the design would work, they didn't think to test it until a couple of weeks ago. That's when they realised it didn't fit and they'd have to make all of them by hand. Meaning MONTHS went by when they could have figured that out but didn't. Like I mentioned in the story they were incredibly sorry and then went on to hire more staff to take on the mammoth job.
There is no doubt about it, this slowed things down dramatically. We've tried to be really graceful about it rather than get frustrated because, at the end of the day, there is nothing anyone can do now.
Secondly, the Dribble Bag. There has been no apparent problem with the bag except it takes so long to make. As of last night, the factory had made a total of 1000 Original Cup bags and only 200 Smoothie Cup Bags. Which is just crazy. Our order is much larger than those figures. I wish I could use emojis in this editing.
So, last night we made the decision to move onto getting whatever completed product we have into the shipping container and get it on the water asap and have the additional bags, that are yet to be made, expressed shipped over by air when they are finished.
After this shipment, we think we'll no longer include the bag with the Original Cup, only the Smoothie Cup.
Today, we were able to secure a spot on the next ship leaving the port which is the 13th of May.
For the next two days, our main factory will assemble all the completed products, then, on Thursday and Friday, we'll have both our Chinese and Australian Quality Assurance Agents visit the factory and provide their reports. Once we have the go-ahead from them, we'll pay the last instalment, provide a payment receipt and have the ship leave the Chinese Port this coming Monday.
Once the ship is on the water we sit tight, hope for great weather and wait for its arrival.
Shipping time can take anywhere from 20-30 days but we have no control over this.
Our Australian Customs Broker tells us that it can take up to 3 days for the container to get to us on the Coast. He promises to pull some strings but again, no dates can be confirmed at this point.
I'll write another update again once the cups have hit Australia.
Chat soon, Sandra-Lea x