Once an order is placed, we canโt cancel or refund for change of mind. However, if it hasnโt been processed, weโre happy to swap a colour! Email care@luxeycup.com with your order number ASAP. If your order is packed, changes wonโt be possible.
Glass Breakages & Happiness Guarantee
We do not offer free glass replacements for accidental breakages, but we do stand by ourย Happiness Guarantee. If thereโs an issue with your Luxey Cup, please reach outโwe want you to love your cup!
Returns & Refunds
You can return your order, provided the cup isย unused, unwashed, and in it's original packaging with no damage. To initiate a return:
- Emailย care@luxeycup.comย with your order number before sending it back.
- Include yourย name and order numberย inside the package.
- Once we receive your return in perfect condition, weโll process your refund.
๐ Have a question? Weโre here to help atย care@luxeycup.com.