Shipping policy

Luxey Shipping Policy

Last updated: 17 October 2026

1. Shipping Rates

Luxey Cup offers standard tracked shipping worldwide.

Standard Worldwide Shipping: $10 AUD flat rate.

Free Worldwide Shipping: Available on orders of $99 AUD or more.

Free shipping eligibility is calculated on the order subtotal after discounts and before shipping charges.

Shipping rates and free shipping thresholds may vary during promotional periods. The applicable shipping charges will always be displayed at checkout before payment.

2. Order Processing & Dispatch

Luxey Cup operates an international fulfilment network, with orders currently dispatched from our third-party fulfilment facility in China.

Orders are generally processed and dispatched on the same day they are placed, excluding Sundays.

Orders placed during promotional periods, public holidays or periods of high demand may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Please note that once an order has entered the fulfilment process, we cannot guarantee changes or cancellations.

3. Estimated Delivery Timeframes

We offer standard worldwide delivery, with an estimated transit time of:

Worldwide: Approximately 7–10 days following dispatch.

Delivery estimates may vary depending on the destination, customs processing, local courier services, public holidays and circumstances beyond our reasonable control.

Delivery timeframes are estimates rather than guaranteed delivery dates.

If your order has not arrived within the estimated delivery period, please contact care@luxeycup.com so our team can assist.

4. Shipping Services & Tracking

All orders are shipped using tracked international delivery services through our logistics and courier partners.

The shipping provider may vary depending on the delivery destination and available carrier networks.

Tracking information will be provided by email once your order has been dispatched and tracking becomes available.

Express, overnight and signature-required shipping options are not currently available.

Depending on the destination and local delivery provider, parcels may be delivered without a signature or left in a location considered suitable by the carrier.

5. International Customs, Duties & Taxes

Luxey Cup uses Delivered Duty Paid (DDP) shipping arrangements where available.

Where DDP shipping applies, applicable import duties and taxes covered by the shipping arrangement are handled through our logistics providers.

Customs requirements, duties, tariffs and taxes vary by country and may change.

Where DDP shipping is unavailable, additional import charges may apply. Any customer responsibility for such charges will depend on the shipping terms disclosed at checkout and applicable law.

If you are contacted by a carrier requesting unexpected customs payments, please contact care@luxeycup.com before making payment so we can investigate.

6. Delivery Addresses & Shipping Instructions

Customers are responsible for ensuring that their delivery details are complete and accurate at checkout.

Please carefully check your name, street address, apartment or unit number, postcode and contact information before placing an order.

If you need to request a correction or provide additional delivery instructions, contact care@luxeycup.com as soon as possible and include your order number.

As orders are processed promptly, we cannot guarantee that changes can be made once an order has been submitted.

Where an incorrect or incomplete address supplied by the customer results in an unsuccessful delivery, additional delivery costs may apply to the extent permitted by law.

7. Delayed, Missing or Damaged Deliveries

If your parcel is delayed, missing or arrives damaged, please contact care@luxeycup.com with your order number and relevant details.

Our team will investigate the matter with our fulfilment and delivery partners and arrange an appropriate resolution.

Where goods are lost, damaged or not delivered, your rights under Australian Consumer Law and any other applicable consumer protection legislation remain unaffected.

8. Time-Sensitive Orders

We recommend allowing sufficient time for delivery when purchasing products for birthdays, holidays, special occasions or other time-sensitive events.

As express and guaranteed delivery services are not currently available, we cannot guarantee arrival by a particular date.

Please contact care@luxeycup.com before ordering if you have questions regarding estimated delivery times.

9. Contact Us

For shipping enquiries, delivery concerns or order assistance, please contact:

Luxey Group Pty Ltd
Trading as Luxey Cup
ABN: 76 679 539 121
Email: care@luxeycup.com
Website: www.luxeycup.com