Dispatch Times
We like to get your Luxey goodies on their way as quickly as possible!
Orders are generally dispatched the same day, excluding Sundays. During busy periods, sales and major promotions, dispatch may take a little longer.
Once your order is on its way, you'll receive a shipping confirmation email with your tracking details.
Worldwide Shipping
Good things travel! We offer standard tracked shipping worldwide.
Standard Worldwide Shipping
$10 AUD flat rate
FREE Worldwide Shipping
On orders of $99 AUD or more
Our free shipping threshold may change throughout the year during special promotions, sales or limited-time offers. The shipping rates and thresholds displayed at checkout will always apply to your order.
Delivery Times
Estimated delivery is 7–10 business days worldwide, following dispatch.
Delivery times are estimates and may vary depending on your location, customs processing, local delivery services and peak shopping periods.
While we do our best to get your Luxey to you quickly, occasional delays may occur outside our control.
Customs, Duties & Import Taxes
We ship internationally using a Delivered Duty Paid (DDP) shipping arrangement where available, meaning applicable import duties and taxes are generally handled as part of the shipping process.
However, customs regulations, tariffs and import requirements vary between countries and can change without notice.
In some circumstances, additional duties, taxes, customs charges or processing fees may be imposed by your destination country. Where these charges are not covered by our shipping arrangement, they may be the customer's responsibility.
We recommend checking your country's import regulations before placing an order if you're unsure about potential charges.
Tracking & Delivery
Once your order has been dispatched, you'll receive an email with your tracking information so you can follow your Luxey's journey.
Our standard shipping service does not include signature-on-delivery. Depending on the local carrier, parcels may be delivered to your address or left in a safe location in accordance with the carrier's delivery procedures.
Please ensure your shipping address is correct and complete at checkout.
Incorrect Addresses & Delivery Issues
Please double-check your shipping details before placing your order, as we're unable to guarantee address changes once an order has been submitted.
If a parcel is returned or cannot be delivered due to an incorrect or incomplete address provided at checkout, additional shipping charges may apply for redelivery.
If your parcel arrives damaged, is missing or appears to be lost in transit, please contact us so we can investigate and help resolve the issue.
Need a Hand?
We're always happy to help!
For shipping questions or delivery concerns, email care@luxeycup.com with your order number and our team will be in touch.
Nothing in this policy excludes or limits your rights under Australian Consumer Law or other applicable consumer protection laws.
