Shipping Protection

Luxey mouthpieces are open for easy sipping, but the patented seal between the lid and glass is 100% leak-proof. That means no spills, no drips—just a snug, secure fit every time.

All Luxey Cups are dishwasher-safe for effortless cleaning. The glass won’t stain or trap odours, keeping your drinks fresh. Plus, the groove-free silicone means no hidden milk residue—just a quick, easy clean every time!

Luxey's are made from Borosilicate Glass, Medical Food-Grade Silicone, and 304 Stainless Steel—never plastic, never lead. Our glass is lightweight yet durable, resisting stains and odors for a pure drinking experience. The premium silicone and stainless steel ensure a safe, eco-friendly, and long-lasting cup you can trust.

All Luxey Cups are 70mm wide—just like standard car cup holders. Designed to fit seamlessly, we’ve yet to meet a car that can’t handle a Luxey!

Dispatch Time
Orders ship within 2-5 business days (excluding transit time). This is an estimate and varies based on order volume. Need a more accurate timeframe? Email us, and we’ll check the current processing rate.

Standard Delivery
Free for orders $149+. Arrives 2-7 business days after dispatch (Australia-wide).

Express Delivery
Speeds up transit time with Australia Post. Arrives 1-3 business days after leaving our warehouse.

International Shipping
We ship worldwide! Transit times depend on the destination and season. Watch for email updates to clear any customs duties.

Once an order is placed, we cannot cancel or refund due to a change of mind. However, if you’d like to swap a colour, we’re happy to help—as long as your order hasn’t been processed. Please email care@luxeycup.com with your order number and preferred colour as soon as possible. If your order has already been packed, we won’t be able to make changes.

Glass Breakages & Happiness Guarantee

We do not offer free glass replacements for accidental breakages, but we do stand by our Happiness Guarantee. If there’s an issue with your Luxey Cup, please reach out—we want you to love your cup!

Returns & Refunds

You can return your order, provided the cup is unused, unwashed, and in its original packaging with no damage. To initiate a return:

1. Email care@luxeycup.com with your order number before sending it back.
2. Include your name and order number inside the package.
3. Once we receive your return in perfect condition, we’ll process your refund.

💌 Have a question? We’re here to help at care@luxeycup.com.