What is Luxey Lovers Loyalty?
Luxey Lovers Loyalty is our special loyalty program that offers our amazing customers rewards for shopping with us. The more you shop, the more points you earn, the more rewards you receive!
What are luxey Lover Points
Luxey Lover Points are our special ‘currency’ that helps you earn and track your rewards. Luxey Lover Points will expire 12 months after the earn activity date.
How can I check how many Luxey Lover Points I have?
After you have signed up to Luxey Lovers Loyalty you will see your points available in your dashboard. On desktop this will appear in bottom right hand corner of your screen and say Luxey Lovers Loyalty. On mobile it will appear in bottom right hand corner as a round Luxey Cup icon.
Can I join Luxey Lovers Loyalty?
Anyone can be apart of Luxey Lovers loyalty! You can also join our Luxey Lounge private facebook group to meet thousands of other luxey lovers!
You can join our private facebook Luxey Lounge HERE
You can sign up to our Luxey Lovers Loyalty program HERE
How can I refer a friend?
When you refer a friend via the link in your dashboard, if they make a purchase above $30 they will receive a 15% discount and you will receive a 15% discount off your next order! Your dashboard on desktop will appear in bottom right hand corner of your screen and say Luxey Lovers Loyalty. On mobile it will appear in bottom right hand corner as a round Luxey Cup icon.
I am already a Luxey customer, do I have to join?
In order to be apart of the Luxey Lovers loyalty program you will need to sign up to redeem your points.
I am already a Luxey customer and I didn't get rewarded with sign up points?
If you are a past customer that has already created an account with our store prior to our loyalty program launching, unfortunately you won’t earn the “sign up points” as this is only awarded for customers who sign up while the rewards program is live from May 31st 2021). To create our loyalty program we have used a 3rd party company which does not allow this.
Will past purchases before the Luxey Lover Loyalty program launch count?Unfortunately not. You will only be able to receive points on purchases made after the program launch and after becoming a member.
Once I make it to SuperFan will I stay in this tier?
To maintain your status you will need to keep topping up your spend in order to stay in your tier.
What happens to my earned points If I cancel my order?
If you have cancelled your order or have been refunded your points will not be eligible for your account and will automatically be removed.
I added my birthday but did not receive my birthday points?
Customers must enter their birthday at least 30 days in advance to receive birthday points.